Terms of use

General Terms of Transaction

General information

The website www.green-master.gr is the online store, in which all the products of the company are available for sale under the name “CLEANSECTA IKE” and the distinctive title “green-master.gr”, based Metamorfoseos 11-13 in Thessaloniki, 56334, Tax Identification Number 801595513, Ionias Tax Office and contact phone 2310760923.


The promotion, presentation, sale, transport, storage, delivery and any returns of our products, which are displayed on this website, as well as the security of your transactions are governed by these terms of use, which we invite you to read before navigating in the e-shop and the realization of your purchases.

Navigating the e-shop and making any transaction or communication with our company means the unconditional acceptance of these terms of use. In case of disagreement or reservation for part or all of these terms the customer can send a relevant email to [email protected] before making any transaction otherwise the acceptance of all terms is unconditional.

Our company has the right to modify, renew or upgrade at any time and without prior notice:

a) part or all of the products of the e-shop

b) part or all of these terms of use

c) part or all of the external appearance (interface), structure or composition (configuration) of the e-shop as well as the technical specifications. It is your responsibility to read at regular intervals, as the terms that are at the time of drafting the Contract (as defined) are also applicable below.

In addition to the company reserves the right to immediately and without any excuse and prior notice to the customer to recover, retrieve or terminate the operation of the e-shop.

  1. Privacy

The information or personal data presented to us is subject to processing under the Data Protection Policies. By using this website you provide your consent to the processing of data and information and you declare that all information and data we provide is true and accurate.

  1. Use of the Website

By using this website and placing an order through it, you undertake:

a. Use the website only to submit legitimate questions or orders.

b. Do not place false or fraudulent orders. If we consider that such an order has been submitted, we have the right to cancel it and inform the competent authorities.

c. Provide us with your correct and accurate e-mail address (e-mail), your e-mail address and other contact details.

d. By submitting the order through the website, guarantee that you are at least 18 years old and that you have the legal capacity to enter into binding contracts

You also agree that we may use this information to contact you if necessary. If you do not provide us with all the information we need, we will not be able to promote your order.

  1. Sales contract – Order products

The information contained in these Terms and the details contained on this website do not constitute a sale proposal but an invitation to update. It is not considered that a contract has been drawn up between us and you regarding the products, only when your order is accepted by us. If we do not accept your order and the money has already been deducted from your account, then they will be refunded in full.

To place an order you will be asked to follow the purchase process and click the “ORDER CONFIRM” button. You will then receive an e-mail from us confirming receipt of your order. Receiving the email confirms the completion of the order and its acceptance by us.

  1. Product availability

The products offered through this website are available in Greece. All product orders depend on their availability. In this light, in case of difficulties in supplying or depleting the products in stock, we reserve the right to inform you in a timely manner either by phone to the number you have declared or by email, about similar products of equal or superior quality and value that you can order. In case you do not wish to order such similar products, you will refund the amount you can pay in full.

  1. Order Rejection

We have no responsibility to you or any third party for withdrawing any products from this website, as well as for removing or editing any material or contents of the website or for refusing to process or accept an order after we send you the Order Confirmation.

  1. Tradition

Subject to the provisions of condition 5 above regarding the availability of products and subject to exceptional circumstances, we will make every effort to complete your order by the delivery date specified in the Order Confirmation or, if not specified delivery, no later than 30 days from the date of Order ConfirmationThe delivery of the products through the carrier cooperating with us and the time of their shipment is between one and three (1-3) working days from the next day of Production Confirmation. Deliveries on Saturdays or Sundays are by arrangement with transfers or at an additional cost. However, delays can occur in cases such as, depending on the delivery area or in unforeseen circumstances.

If for any reason we do not manage to meet the delivery, we will inform you and we will offer the option either to continue the purchase by setting a new delivery, or to cancel the order with a full refund.

For the purposes of these terms, the order will be deemed to have been delivered when you or a third party on your behalf, other than the carrier, has acquired physical possession or control of the products, as evidenced by the signing of proof of receipt . order at the agreed delivery address.

  1. Non-Delivery

If it is possible for the carrier to deliver your order, it will leave you with a point explaining where your order is and what you need to do to pick it up and contact and contact you. If, after 10 days from the moment your order is available for delivery, that order has not yet been delivered for reasons not due to our fault, we will consider that you want to cancel the Contract and the Contract that is considered expired.

As a result of the termination of the Agreement, we will automatically refund any payment we receive from you, as soon as possible and in any case within 14 days from the date on which the Agreement expires.

In case of loss of your order due to the error of the carrier you will inform about it and you will make sure that you wish the completion of the order, the replacement and resending of the products to you, otherwise you will automatically return every payment we received from you.

  1. Transfer of Risk and Ownership of Products

Responsibility for the products is transferred to you once you or a third party acting on your behalf, other than the carrier, has acquired physical ownership or control of the products. Ownership of the products passes into your hands either with the full collection on our part of all amounts due in relation to the products, including shipping costs, or with their delivery (as defined above in 7 if it takes place later than the collection.

  1. Price and Payment

The price of each product is what is set at any time on our website, except in cases of obvious error. We take care to ensure that all prices on the website are accurate, however errors may occur. If we find an error in the price of any product you have ordered, we will inform you as soon as possible and confirm your ability to confirm the new order at the corrected correct price or cancel it. If it is not possible to contact you, we will consider that your order has been canceled and we will refund any amount you have paid. We do not need to supply you any product at the wrong lowest price (even if we have sent the Order Confirmation), in case the price error is obvious and unquestionable and you can be recognized as the wrong price. The prices on our website include VAT but not the shipping costs, in case you are charged for the Shipping Cost. Prices are subject to change at any time, however, without prejudice to any of the above, any changes will not affect orders for which you have already received an Order Confirmation.

To minimize the possibility of unauthorized access, your card details will be encrypted in the secure environment of the bank you are driving. The bank reserves the right to request pre-approval of your card to ensure that there is a sufficient credit balance to complete the transaction. Your card will be charged upon confirmation of your order.

  1. Return Policy

Returns are accepted within 14 days from the date of receipt, with return to the e-shop. In this case, it is necessary to contact us by phone at 2310500483 to inform us about the product and to arrange for its replacement or refund corresponding to it.

Also, the basis of legislation in the European Union provides the consumer with a minimum two-year warranty (legal guarantee) as protection against defective products or products that do not meet the advertised appearance or function.

It is pointed out that the shipping cost of the entire return process (ie return of the product to the store and delivery of the new product to you) is borne only by you.

Please note that in order to accept any product return, this item must not have been used, no label or notes (eg stickers, brand marking, etc.) on the products must be removed. Also, all items should be returned in excellent condition received without damage, without any defects (subject to the return of the defective product) and be complete. The product that must be accompanied by the relevant purchase documents (receipt of retail or card change).

As long as the return / replacement is due to a proven defect of the product, the shipping costs of the new product are borne by us. Gradeneco.gr is responsible for compensation in case of lack of agreed quality or the existence of a defect, only if this has been caused by our fault.

Returned products are at your own risk until they reach us. Make sure they are properly packaged and can not be damaged during transport. Any damage to the product upon its return to us is the sole responsibility of you.

To avoid your own inconvenience, we recommend that you check carefully at the time of delivery of your order with the products and the original packaging and their label, in order to identify any obvious defects.

Returns we receive outside of our policy terms will not be accepted, and will be refunded to you at your own expense